Please note that Galena is a distributor of pharmaceutical, food, and cosmetic raw materials for manufacturers and compounding pharmacies, and we do not sell finished products directly to end consumers.
To find Galena products, you can ask at your trusted compounding pharmacy.
Through our WhatsApp Automated Chat, Lena, our virtual assistant!
An innovation designed specifically to streamline the process of receiving analysis certificates, invoices, and XML files, which are available for 60 days after the invoice is issued.
Just follow these steps:
1. Add the number (19) 4560-3216 to your contacts and open the chat on WhatsApp.
2. Select the option you want: 1 – Analysis Report 2 – Invoice 3 – Analysis Report and Invoice 4 – XML via email.
3. Have your customer code handy; it’s located in the “Name/Company Name” field on your invoice;
4. Enter the invoice number + the serial number corresponding to your request.
Your request will then be processed.
If your invoice is more than 60 days old, please contact Customer Service via email at sac@galena.digital or by phone at 0800 771 42 70 to submit your request.
Shortly after your first purchase is made, the Boletos Portal will send an automated email from the sender (nao-responda@portaldeboletos.com.br) with registration instructions. If you do not receive it, please contact the finance department at (19) 3746-7700, option 3, or send an email to (financeiro@galena.com.br) to register for your first login.
To ensure the best possible service, please fill out the form, and we will forward your inquiry to the most appropriate team.
You can also follow us on social media to learn more about our products, procedures, and other exclusive content!
Galena Chemical and Pharmaceutical Ltd.
860 Pedro Stancato
Campinas – SP
+55 (19) 3746-7700
0800 142 700 | 0800 701 4311